Privacy Policy

Version date: 2025-12-29

PRIVACY POLICY – DaliCares

1. Who is the controller

The data controller is Ing. Dalibor Jakš, Kalinová 265/3, 612 00 Brno, Czech Republic, Company ID 72414537 (hereinafter "Provider").

Contact: info@dalicares.com

2. Scope of this document

This Privacy Policy describes the processing of personal data where the Provider is the controller (especially Website visitors and account users).

Client data (personal data of clients entered by the User into the application) are typically processed so that the User is the controller and the Provider is the processor; conditions are governed by the DPA in the ToS.

3. What data does the Provider process as controller

  • Identification and contact data (name, email, possibly phone)
  • Account data (role, settings)
  • Billing data and payment data (without card numbers; those are typically processed by Stripe)
  • Support communication
  • Technical data and security logs (e.g., IP address, device, login)
  • Cookies and web analytics data (if consent is given)

4. Purposes and legal bases

  • Contract performance (account, Service operation, support) – Art. 6(1)(b) GDPR
  • Legal obligations (accounting, taxes) – Art. 6(1)(c)
  • Legitimate interests (security, abuse prevention, legal defense) – Art. 6(1)(f)
  • Marketing/analytics – based on consent or law

5. Recipients and processors

The Provider may use vendors:

  • Google Cloud – hosting and cloud infrastructure
  • WEDOS – hosting
  • Google Analytics – web analytics (based on consent)
  • Email services – Google/WEDOS
  • Stripe – handles payments; payment data (e.g., card numbers) are typically not stored by the Provider

6. Third countries

Some vendors may involve transfer outside the EEA (e.g., Google, Stripe). Appropriate safeguards (e.g., Standard Contractual Clauses - SCC) are used where relevant.

7. Retention (storage period)

  • Account data: during the contract term and subsequently according to ToS (typically max. 90 days for export)
  • Accounting documents: according to legal requirements
  • Logs: typically up to 12 months (based on minimization)
  • Cookies: according to settings and consents

8. Data subject rights

You have the following rights:

  • Right of access – obtain information about processing of your data
  • Right to rectification – correct inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent (if processing is based on consent)

Contact for exercising rights: info@dalicares.com

Note: For requests concerning Client data, the User is the primary controller; the Provider will provide reasonable assistance according to the DPA.

You also have the right to lodge a complaint with a supervisory authority (in the Czech Republic: Office for Personal Data Protection, www.uoou.cz).

9. Cookies

Details about cookie usage are in the Cookies Policy document and in the cookie banner on the website.

10. Changes

The current version of this Privacy Policy is always available on our website. We will inform you of substantial changes.

Last updated: December 29, 2025